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Disability Related Transportation | Northern Illinois Transit Authority
Resource Name:Disability Related Transportation | Northern Illinois Transit Authority
address
175 West Jackson Boulevard, Suite 1550, Chicago, IL 60604
Eligibility
Must have a disability or a qualifying health condition; Unable to use the Chicago Transit Authority or Pace fixed routes for some or all of their travel.
Required documents
Application
Government-issued Photo ID
Proof of disability
Hours
Monday to Friday, 8:30 am - 5:00 pm
312-663-HELP
Voice
·NITA Mobility Services Helpline
312-913-3110
Voice
·Customer Service
312-913-3200
Voice
·Administrative Office
312-913-3120
Voice
·Mobility Education Training
312-663-4357
Voice
·Mobility Services Helpline
Website
https://nita.illinois.gov/Languages
Applications available in English, Spanish, Braille, or on audiotape; Interpreters available for American Sign Language (ASL) and Spanish.
Application process
(1) Call the Mobility Services Helpline or email [email protected] to request an application (2) Complete the application https://fares.nita.illinois.gov/ and call the Helpline to schedule an in-person interview (3) Following the interview, eligible riders will receive a certification letter, a guide, and a photo ID card within 21 days. (4) Make reservation a day before desired trip.
Fees
Customer Support: No Fees
Service area
All ZIP Codes, IL
Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.
Date of Last Formal Update
09/10/2026
Data provided by
211 DuPage County
What's Here
Providing organization
Northern Illinois Transit Authority
Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.