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Disability Related Transportation | Regional Transportation Authority

175 West Jackson Boulevard, Suite 1550, Chicago, IL 60604

Eligibility

Must have a disability or a qualifying health condition; Unable to use the Chicago Transit Authority or Pace fixed routes for some or all of their travel.

Required documents

Application Government-issued Photo ID Proof of disability

Hours

Monday to Friday, 8:30 am - 5:00 pm
312-913-3110

Voice - Customer Service

https://www.rtachicago.org

Languages

Applications available in English, Spanish, Braille, or on audiotape; Interpreters available for American Sign Language (ASL) and Spanish.

Application process

(1) Call the Mobility Services Helpline or email [email protected] to request an application (2) Complete the application https://fares.rtachicago.org/ and call the Helpline to schedule an in-person interview (3) Following the interview, eligible riders will receive a certification letter, a guide, and a photo ID card within 21 days. (4) Make reservation a day before desired trip.

Fees

Customer Support: No Fees

Service area

Dupage County, IL
Kane County, IL
Will County, IL
Cook County, IL
Lake County, IL
Mchenry County, IL

Description

Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.

Date of Last Formal Update

10/20/2025

Data provided by

211 DuPage County

Providing organization

Regional Transportation Authority

Administrative entity that oversees the programs that help plan trips using public transportation, accessible transit and reduced fare programs, as well as an online portal to apply for reduced fare and ride free permits.