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Specialized Information and Referral | ILLINOIS DEPARTMENT ON AGING - Senior Helpline
One Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Open to all
Hours
Service Hours
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
800-252-8966
Voice·
Primary Program Phone
217-524-6911
Voice·
Alternate Program Phone
Website
https://ilaging.illinois.govLanguages
None
Application process
Call for assistance
Documents Required: None
Fees
No fee
Service area
All ZIP Codes, IL
Provides information and referrals for a wide range of senior-related issues, including:
Care Coordination
Long-Term Care Ombudsman Program
Legal Services
Transportation Services
Employment Information
Nutrition Programs (Home-Delivered and Congregate Meals)
Date of Last Formal Update
04/15/2026
Data provided by
Lake County 211
What's Here
Providing organization
ILLINOIS DEPARTMENT ON AGING
Offers to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.