.png&w=828&q=75){kind=logo}
Nursing Facility Complaints | Illinois Department of Public Health
3 Westbrook Corporate Center, 3rd Floor, Westchester, IL 60154
Eligibility
Resident of Illinois
Required documents
Any documents to support complaint, if applicable
Hours
Only by phone: Monday to Friday, 8:30 am - 5:00 pm
708-409-8811
Voice·
Westchester staff
800-252-4343
Voice·
Nursing Home/Hospital Complaint Hotline
217-782-4977
Voice·
Main Springfield
800-547-0466
Voice·
TTY
866-784-8937
Voice·
Tobacco Quitline, Illinois
800-243-2437
Voice·
HIV/STD Hotline
800-222-1222
Voice·
Illinois Poison Control
888-522-1282
Voice·
Women's Health Helpline
Website
https://www.dph.illinois.govLanguages
English; Interpreters for additional languages can be provided.
Application process
(1) File a complaint by phone, by fax or mail, or preferred is by email to [email protected] (2) Complaint form available for download at http://www.dph.illinois.gov/topics-services/health-care-regulation/complaints
Fees
No Fees
Service area
All ZIP Codes, IL
Enforces health standards and administers programs and services that promote public health. Programs offered include Breast & Cervical Cancer Screenings, a tobacco quitline, a nursing home hotline, a Children's Vaccine program, an HIV prevention program and a women's health hotline.
Date of Last Formal Update
01/26/2026
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Department of Public Health
Enforces health standards and administers programs and services that promote public health. Programs offered include Breast & Cervical Cancer Screenings, a tobacco quitline, a nursing home hotline, a Children's Vaccine program, an HIV prevention program and a women's health hotline.