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State Government Agencies/Departments | Illinois Department of Human Services

100 South Grand Avenue East, Springfield, IL 62704

Eligibility
Must be a resident of Illinois; Specific requirements vary by program.
Required documents
Vary by program: Photo ID (driver's license, state ID) Proof of household income (w-2 forms, tax return documents, bank statements).
Hours
Monday to Friday, 8:30 am - 5:00 pm
To access this service, contact:

DHS Customer Assistance

800-843-6154
Voice·

Helpline

833-2FI-NDHE xLP
Voice·

Illinois Helpline

833-234-6343
Voice·

Illinois Helpline

630-328-1000
Voice·

Main

866-324-5553
Voice·

TTY

866-454-3571
Voice·

Illinois Home Assistance Fund

866-ILH-ELP1
Voice·

Illinois Home Assistance Fund

Languages
English, Spanish
Application process
Call or visit during listed hours.
Fees
No fees.
Service area
IL
Administers State funded programs through local offices for medical, food, and cash assistance to qualified Illinois residents.
Date of Last Formal Update
08/26/2025
Providing organization
Illinois Department of Human Services
Administers State funded programs through local offices for medical, food, and cash assistance to qualified Illinois residents.
State Government Agencies/Departments | Illinois Department of Human Services