Skip to content
211 Illinois home page

Consumer Complaints | Illinois Commerce Commission

Report

Resource Name:Consumer Complaints | Illinois Commerce Commission

address

160 North LaSalle, C-800, Chicago, IL 60601

Eligibility

Residents of Illinois

Required documents

Utility bills Proof of residence in Illinois Additional documents may be required.

Hours

Monday to Friday, 8:30 am - 5:00 pm
217-782-2024

Voice

·

Out-of-State Callers

217-782-4654

Voice

·

Transportation

888-261-4188

Voice

·

TTY

800-524-0795

Voice

·

Consumer Services (Toll-Free)

Languages

English, Spanish.

Application process

(1) File an complaint on the website, by calling 1-800-524-0795 and following the prompts, or by United States Postal Service (USPS) mail. (2) For Transportation questions call 217-782-4654 and press '7'.

Fees

No Fees

Service area

All ZIP Codes, IL
Provides informational and related resources about public utility services and accepts consumer complaints.

Date of Last Formal Update

06/30/2026

Data provided by

211 DuPage County

Providing organization

Illinois Commerce Commission
Provides informational and related resources about public utility services and accepts consumer complaints.