Consumer Complaints | Illinois Commerce Commission
Accepts consumer complaints regarding utility services, including electricity, natural gas, local telephone, sewer or water. Complaints also accepted for a variety of other services including railroad crossing, household goods movers.
Services
Date of Last Formal Update
06/18/2024
Data provided by
211 DuPage County
Physical Address
527 East Capitol Avenue, Springfield, IL 62701
Hours
Monday to Friday, 8:30 am - 5:00 pm
Voice
Website
Application process
(1) File an complaint by one of the following methods: (a) On website (b) Calling 1-800-524-0795 during listed hours (c) by United States Postal Service (USPS) mail. (2) Have your utility bill ready when filing a complaint. (3) For Transportation questions call 217-782-4654 or send an email from: www.icc.illinois.gov/contactus/
Fee
No Fees
Eligibility
Residents of Illinois
Languages
English, Spanish, Chinese, Polish, Russian
Service area
IL
Agency info
Illinois Commerce Commission
Provides Informational Services about public utility services and accepts consumer complaints.