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Public Utility Service Complaints - Citizens Utility Board - Main Office

Report

Resource Name:Public Utility Service Complaints - Citizens Utility Board - Main Office

address

309 West Washington Street, Suite 800, Chicago, IL 60606

Eligibility

Must be Illinois resident

Hours

Mon 9:00am - 4:00pm Tue 9:00am - 4:00pm Wed 9:00am - 4:00pm Thu 9:00am - 4:00pm Fri 9:00am - 4:00pm Office Hours are 9:00-5:00 Consumer Complaints and Inquiries are taken 9:00am to 4:00pm

Languages

English, Spanish

Application process

Contact (800) 669-5556 for complaint assistance or visit the website to complete an online complaint form. No walk-ins accepted.

Fees

Free

Service area

IL
Citizens Utility Board (CUB) is a consumer advocacy group that assists Illinois residential utility consumers in understanding their rights, analyzing their utility bills, providing energy/money-saving tips, filing complaints with some utilities (as needed), and providing referrals.

Date of Last Formal Update

03/15/2026

Data provided by

211 Metro Chicago

Providing organization

Citizens Utility Board
Citizens Utility Board (CUB) is a consumer advocacy group that assists Illinois residential utility consumers in understanding their rights, analyzing their utility bills, providing energy/money-saving tips, filing complaints with some utilities (as needed), and providing referrals.