CONSUMER PROTECTION | CITIZENS UTILITY BOARD (CUB)

Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois.

Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts.

Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.

Date of Last Formal Update

06/16/2025

Data provided by

211 Nebraska

Physical Address

309 West Washington Street, Suite 800, Chicago, IL 60606

Hours

Mon 9 am - 4 pm; Tue 9 am - 4 pm; Wed 9 am - 4 pm; Thu 9 am - 4 pm; Fri 9 am - 4 pm;

Application process

By phone or website only

Fee

No fees

Required documents

Varies depending on service

Eligibility

No restrictions

Languages

English

Service area

Illinois

Agency info

CITIZENS UTILITY BOARD (CUB)

Fights for clean energy, consumer protections and lower utility bills.