CONSUMER PROTECTION | CITIZENS UTILITY BOARD (CUB)
309 West Washington Street, Suite 800, Chicago, IL 60606
Eligibility
No restrictions
Required documents
Varies depending on service
Hours
Mon 9 am - 4 pm
Tue 9 am - 4 pm
Wed 9 am - 4 pm
Thu 9 am - 4 pm
Fri 9 am - 4 pm
Languages
English
Application process
By phone or website only
Fees
No fees
Service area
Illinois
Description
Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois.
Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts.
Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.
Date of Last Formal Update
06/16/2025
Data provided by
211 Nebraska
Providing organization
CITIZENS UTILITY BOARD (CUB)
Fights for clean energy, consumer protections and lower utility bills.