CONSUMER PROTECTION | CITIZENS UTILITY BOARD (CUB)
Consumer group that fights for the rights of customers of regulated, investor-owned utilities across the state of Illinois.
Challenges utility rate increases, fights for rate reductions and refunds of overcharges, and appeals unfair regulatory decisions in the courts.
Operates a Consumer Hotline that provides assistance to individual consumers who have complaints against their utility companies.
Date of Last Formal Update
06/16/2025
Data provided by
211 Nebraska
Physical Address
309 West Washington Street, Suite 800, Chicago, IL 60606
Hours
Mon 9 am - 4 pm; Tue 9 am - 4 pm; Wed 9 am - 4 pm; Thu 9 am - 4 pm; Fri 9 am - 4 pm;
Application process
By phone or website only
Fee
No fees
Required documents
Varies depending on service
Eligibility
No restrictions
Languages
English
Service area
Illinois
Agency info
CITIZENS UTILITY BOARD (CUB)
Fights for clean energy, consumer protections and lower utility bills.