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Medicare Information/Counseling | Illinois Department on Aging

1 Natural Resources Way, Suite 100, Springfield, IL 62702

Eligibility

Residents of Illinois who are 65 years of age or older; Caregivers of Illinois residents 65 years of age or older.

Required documents

Photo ID, Proof of residence.

Hours

Monday to Friday, 8:30 am - 5:00 pm

800-252-8966
Voice·

Senior Helpline

711
Voice·

Deaf and Speech-Impaired

866-800-1409
Voice·

Adult Protective Services Hotline

Languages

Spanish, English

Application process

Call the toll-free number, 711 (TRS) or email [email protected].

Fees

None

Service area

IL

State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).

Date of Last Formal Update

10/29/2025

Data provided by

211 DuPage County

Providing organization

Illinois Department on Aging

State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).