Utility Billing Relief - City of Chicago Department of Finance - Main Office

121 North LaSalle Street, 7th Floor, Chicago, IL 60602

Eligibility

This service is for City of Chicago residents who are at or below 200% of the Federal Poverty Income Guidelines. Applicants must own and reside at the address they are applying for. Property must be a single-family, 2-unit, or 3-unit.

Hours

Mon 8:00am - 5:00pm Tue 8:00am - 5:00pm Wed 8:00am - 5:00pm Thu 8:00am - 5:00pm Fri 8:00am - 5:00pm

(312) 744-2204

Voice

Websitehttps://www.chicago.gov/city/en/depts/fin/provdrs/utility_billing/svcs/utility-bill-relief-program.html

Languages

Spanish, English

Application process

Visit the website to complete an application or for additional information.

Fees

Free

Service area

Chicago, IL

City of Chicago Department of Finance's Utility Billing Relief (UBR) provides low-income City of Chicago residents with a reduced rate on their water, sewer, and water-sewer tax as well as debt relief for those who demonstrate they can manage the reduced rate bills for one year. Benefits for UBR participants include a reduced rate on water, sewer, and water-sewer tax, no late payment penalties or debt collection activity, and debt forgiveness after successfully completing one year with no past-due balance.

Data provided by

211 Metro Chicago

What's Here

Water Service Payment Assistance Sewer Service Payment Assistance

Providing organization

City of Chicago Department of Finance

City of Chicago Department of Finance provides effective and efficient management of the City's financial resources. It is responsible for the collection or disbursement of City revenues and all funds required to be in the custody of the city treasurer.