Utility Bill Payment Plans | NORTHSHORE GAS - Medical Certificate Program
Offers customers who have serious health issues to not have their gas services disconnected. Services will not be discontinued for 60 days from certification. Customers will be entered into a Short-Term Payment Plan within 30 days of the issuance of the certificate.
Services
Date of Last Formal Update
07/18/2025
Data provided by
Lake County 211
Physical Address
Hours
Service Hours Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 3:00 PM
Application process
Submit a medical certificate from your doctor via fax, mail, or call for application assistance. Documents required: Medical certificate with the certifying Physician's or Board of Health office letter head and the following information; - Patient's name - Patient's service address - Statement that the patient resides at the premises - A statement that the disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient - Physician's name - Physician's business address - Physician's phone number - Physician's signature - The physician's stamp
Fee
No fee.
Eligibility
Someone in the household must be seriously disabled, have a life-threatening medical condition, requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Medical certificates are valid only for residential accounts and doctor’s certification is required. The medical certificate must be dated no more than 21 days prior to the date of presentment
Languages
Spanish
Service area
Fort Sheridan (Highland Park), IL
Waukegan (Park City), IL
Lake Bluff (Green Oaks), IL
Zion (Beach Park), IL
Vernon Hills, IL
Vernon Hills (Indian Creek), IL
Gurnee, IL
Libertyville (Green Oaks), IL
Antioch (Old Mill Creek), IL
Lake Villa (Venetian Village), IL
Wadsworth (Beach Park), IL
Russell, IL
Highwood, IL
Buffalo Grove, IL
Antioch, IL
Round Lake (Round Lake Beach), IL
Lincolnshire (Half Day), IL
Lake Forest (Green Oaks), IL
Deerfield (Bannockburn), IL
North Chicago, IL
Lake Zurich (Long Grove), IL
Grayslake (Wildwood), IL
Lincolnshire (Prairie View), IL
Lake Bluff (Knollwood), IL
Lake Zurich (Hawthorn Woods), IL
Deerfield (Riverwoods), IL
Lincolnshire, IL
Great Lakes (North Chicago), IL
Mundelein (Long Grove), IL
Lake Villa (Lindenhurst), IL
Lake Forest (Mettawa), IL
Waukegan (Beach Park), IL
Fort Sheridan, IL
Grayslake (Gages Lake), IL
Wheeling, IL
Libertyville (Mettawa), IL
Agency info
NORTHSHORE GAS
Provides general and specialized gas services and resources