Utility Bill Payment Plans | NORTHSHORE GAS - Medical Certificate Program
Someone in the household must be seriously disabled, have a life-threatening medical condition, requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Medical certificates are valid only for residential accounts and doctor’s certification is required. The medical certificate must be dated no more than 21 days prior to the date of presentment
Service Hours Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 3:00 PM
Customer Service Center
TDD Line (M-F 7 AM - 7 PM)
Fax
Spanish
Submit a medical certificate from your doctor via fax, mail, or call for application assistance. Documents required: Medical certificate with the certifying Physician's or Board of Health office letter head and the following information; - Patient's name - Patient's service address - Statement that the patient resides at the premises - A statement that the disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient - Physician's name - Physician's business address - Physician's phone number - Physician's signature - The physician's stamp
No fee.
Libertyville (Mettawa), IL Gurnee, IL Waukegan (Park City), IL Great Lakes (North Chicago), IL Lake Villa (Venetian Village), IL Antioch (Old Mill Creek), IL Deerfield (Bannockburn), IL Wadsworth (Beach Park), IL Round Lake (Round Lake Beach), IL Lake Forest (Mettawa), IL Lincolnshire (Half Day), IL Lake Zurich (Long Grove), IL Russell, IL Waukegan (Beach Park), IL Libertyville (Green Oaks), IL Lake Villa (Lindenhurst), IL Lake Bluff (Green Oaks), IL Grayslake (Wildwood), IL Grayslake (Gages Lake), IL Fort Sheridan (Highland Park), IL Mundelein (Long Grove), IL Vernon Hills, IL Wheeling, IL North Chicago, IL Deerfield (Riverwoods), IL Fort Sheridan, IL Zion (Beach Park), IL Vernon Hills (Indian Creek), IL Lincolnshire (Prairie View), IL Buffalo Grove, IL Highwood, IL Antioch, IL Lake Bluff (Knollwood), IL Lake Zurich (Hawthorn Woods), IL Lincolnshire, IL Lake Forest (Green Oaks), IL
Offers customers who have serious health issues to not have their gas services disconnected. Services will not be discontinued for 60 days from certification. Customers will be entered into a Short-Term Payment Plan within 30 days of the issuance of the certificate.
07/18/2025
Lake County 211
NORTHSHORE GAS
Provides general and specialized gas services and resources