Medical Certificate Payment Assistance
ComEd assists eligible households in avoiding disconnection for 60 days. A medical certificate from a doctor or local Board of Health can stop disconnection for 60 days if you haven't used a medical certificate in the past 12 months or you paid off an unpaid previous balance related to a last medical certificate.
Date of Last Formal Update
03/04/2024
Data provided by
211 Metro Chicago
Voice
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Fax
(630) 684-2692
Voice
Hours
Mon 7:00am - 7:00pm; Tue 7:00am - 7:00pm; Wed 7:00am - 7:00pm; Thu 7:00am - 7:00pm; Fri 7:00am - 7:00pm; If you see downed power lines, leave the area immediately and then call ComEd. Representatives are available 24 hours a day, 7 days a week: 1-800-EDISON-1 (1-800-334-7661).
Application process
This medical certificate must contain: 1) Your ComEd account number, service address, and a good contact number; 2) Name of the person residing at your address; 3) A statement that disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient; 4) Name and contact information for the doctor or Board of Health; 5) You must contact ComEd within 14 days after service interruption.Fax signed form to: (630) 684-2692 or upload at ComEd.com/submitform
Eligibility
A consumer with serious health issues is having difficulty paying their electric bill.
Service area
IL, United States
Agency info
ComEd
Commonwealth Edison Company (ComEd) provides electric service to more than ??4? million customers across northern Illinois, or 70 percent of the state's population. They offer programs and services to help those in need, including energy assistance and help for customers with special needs.