Long Term Care Ombudsman Programs | Illinois Department on Aging

1 Natural Resources Way, Suite 100, Springfield, IL 62702

Eligibility

Must be at least 18 years of age; Must be a current or prospective resident of Illinois, or a former resident of an Illinois long-term care facility; Friends and relatives of people who live in long-term care facilities; Staff and administrators of long-term care facilities with concerns about residents; Those who are considering long-term care facility placement in Illinois.

Required documents

Photo ID (driver's license, state ID) Additional documents may be requested.

Hours

Monday to Friday, 8:30 am - 5:00 pm

800-252-8966

Voice·

Senior Helpline

711

Voice·

Deaf and Speech-Impaired

866-800-1409

Voice·

Adult Protective Services Hotline

Website

https://ilaging.illinois.gov/

Languages

English, Spanish

Application process

Call the Senior Helpline during listed hours, or email [email protected], or visit a Regional Long-Term Care Ombudsman Program (listing available on website).

Fees

No Fees

Service area

All ZIP Codes, IL

State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).

Date of Last Formal Update

10/29/2025

Data provided by

211 DuPage County

What's Here

Long Term Care Ombudsman Programs

Providing organization

Illinois Department on Aging