Provides information to help children & families figure out next steps, when problems arise. Complaints and concerns are handled by an advocate or passed on to a better resource. Toll-Free Help Line during normal business hours to answer questions on: - welfare issues - problems - concerns A Youth Hotline for the youth served by the department to handle: - complaints - concerns - inquiries - suggestions The Advocacy Office Does Not: - investigate actions that do not involve DCFS or its contracted agencies - investigate the acts or decisions of courts, judges or their staff - investigate the Office of the Public Guardian or Attorney General - accept or investigate reports of child abuse or neglect The DCFS Director can grant waivers to policy requirements by caseworker recommendation. For example, requests to expand the capacity of a foster home, to care for children than the policy allows.