Advocacy | ILLINOIS DEPARTMENT OF CHILDREN & FAMILY SERVICES - Advocacy Office for Children and Families
Provides information to help children & families figure out next steps, when problems arise. Complaints and concerns are handled by an advocate or passed on to a better resource. Toll-Free Help Line during normal business hours to answer questions on: - welfare issues - problems - concerns A Youth Hotline for the youth served by the department to handle: - complaints - concerns - inquiries - suggestions The Advocacy Office Does Not: - investigate actions that do not involve DCFS or its contracted agencies - investigate the acts or decisions of courts, judges or their staff - investigate the Office of the Public Guardian or Attorney General - accept or investigate reports of child abuse or neglect The DCFS Director can grant waivers to policy requirements by caseworker recommendation. For example, requests to expand the capacity of a foster home, to care for children than the policy allows.
Services
Date of Last Formal Update
12/13/2023
Data provided by
Lake County 211
Location
406 East Monroe, Springfield, IL 62701
Voice
Hours
Administrative Hours: Monday: 8:30 AM - 5:00 PM Tuesday: 8:30 AM - 5:00 PM Wednesday: 8:30 AM - 5:00 PM Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 5:00 PM
Application process
For assistance contact the Advocacy Office by letter, telephone, or email Anyone can contact the Advocacy Office. Frequent callers include foster parents, biological parents, adoptive parents, service providers, children and adolescents and DCFS staff.
Eligibility
Open to all
Languages
Spanish
Agency info
ILLINOIS DEPARTMENT OF CHILDREN AND FAMILY SERVICES
Child welfare agency. Offers various child and family protection programs and hotlines