INSURANCE CONSUMER PROTECTION | ILLINOIS DEPARTMENT OF INSURANCE

Responsible for the regulation of the insurance industry operating in Illinois. Protects consumers by providing assistance and information, by efficiently regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace. They investigate consumer complaints, provide informational workshops, issue licenses to insurance companies, and issue licenses to individuals who self-insure.

Date of Last Formal Update

06/16/2025

Data provided by

211 Nebraska

Physical Address

320 West Washington Street, Springfield, IL 62767

Hours

Mon 8:30 am - 5 pm; Tue 8:30 am - 5 pm; Wed 8:30 am - 5 pm; Thu 8:30 am - 5 pm; Fri 8:30 am - 5 pm;

Application process

A consumer may phone in a complaint, file a complaint online at the website, or file a complaint by mail

Fee

No fees

Required documents

Varies depending on services

Eligibility

No restrictions

Languages

English

Service area

Illinois

Agency info

ILLINOIS DEPARTMENT OF INSURANCE

Protects consumers by providing assistance and information, by regulating the insurance industry's market behavior and financial solvency, and by fostering a competitive insurance marketplace.