The BBB is a private, non-profit organization that provides services and programs to assist consumers and businesses. The focus of a Bureau's activities is on marketplace concerns, such as honest advertising and selling practices. Most BBB services are provided without charge to the public, including: 1) Provides information about a company, particularly whether or not there are unanswered or unsettled complaints, or other problems. 2) Provides information about charities and other organizations that are seeking donations. 3) Helps resolve a buyer/seller complaint against a company, including mediation and arbitration services in many instances. 4) Disseminates accurate consumer information so wise buying decisions can be made.