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General information on Medicare and Medicare supplemental insurance (Medigap). Updated information about Medicare health plan options, including fee-for-service Medicare, and where available, managed care. Specific quality and satisfaction information about managed care plans. Telephone numbers for help with billing questions, Medicare claims, and more complex questions about health insurance. During non-business hours, callers can access an automated line to request information.

Medicare and You handouts or audio tapes in English or Spanish, request updated information about health plans, and/or listen to pre-recorded answers to frequently asked questions.

Comparisons of Medicare Managed Care plans and Prescription Drug Plans available for potential enrollment (changing current enrollment) during Open Enrollment each year, which is October 15 through December 7.

Offers SHIP, a free statewide health insurance counseling service for Medicare beneficiaries and their caregivers. Counselors can help compare your current Medicare health or drug plan with others. Can help clients sign up for Medicare.

Staff provide one-on-one counseling and information about Medicare and supplemental insurance options depending on individual circumstances. Will work with individuals to help them understand the entire scope of the process, from which services are covered to what financial responsibilities may be on the client. Staff can also act as advocates when disputes arise in billing and/or services.

In addition, because Medicare alone does not cover all healthcare costs, staff can inform individuals about what insurances are available to coordinate with Medicare.

Offers support services for older adults, services include friendly calling, home visits, shopping assistance, SHIP (Senior Health Insurance Program), exercise classes, ramp construction, and garden share.