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Provides a variety of emergency and non-emergency services for the City of Pontiac, Pontiac Rural Fire Protection District, and the surrounding communities in Livingston County.

All DHS offices across the state are open for people to use as a warm/cool place to stay during office hours.

Medical Advocacy:

Trained advocates respond to local hospitals 24-hours a day. They can accompany a survivor through the evidence collection and medical treatment process. Advocates provide support, give information about options and rights, and assist with safety planning.

Legal Advocacy:

Legal advocates can assist with navigating the civil and criminal justice process. This includes assistance in filing for Civil No Contact and Stalking No Contact Orders. They can also help individuals assert their rights as crime survivors and accompany them to meetings with officials and court hearings.

Under the direction of a physician, a team of health care professionals will develop a plan of care based on individual needs. Services offered to home health patients include but are not limited to:

- Case Management.

- Telemonitoring.

- Rehabilitation Services.

- Supportive Counseling.

- Pediatric Care.

- Intravenous Therapy.

- Pain Management.

- Wound and Ostomy Care.

- Diabetes Management.

Registered nurses are available 24 hours a day by phone to provide specialty care for patients with virtually any medical diagnosis.

OSF Home Care also offers:

- Diabetes Supply Program which provides comprehensive, convenient supply services and home delivery of diabetes products.

- Home Infusion Pharmacy which specializes in providing home intravenous therapies, clinical therapy management, and other related support services not available from most traditional retail pharmacies.

Provides a peer-based recovery support services program for individuals and their families who are living with mental health, substance use, problem gambling, and various other challenges. Program includes support groups, individual informal counseling sessions, resource navigation, educational workshops, recreational activities, and many community-based initiatives.

Offers library services. Including public access to computers, copying, printing, scanning equipment, Wi-Fi, and mobile hotspots.

Provides behavioral health services to children, adolescents, and adult Crusader Community Health patients. Integrated behavioral health services enable patients to access mental health and/or substance use services in the Crusader Community Health location of their choice. Behavioral health staff and primary care providers work together to provide collaborative, coordinated behavioral health and medical care. 

Medication-Assisted Treatment is also provides to adults with an opioid or alcohol use disorder.

Matches youth ages 5-12 with caring, positive, committed, adult role models. The youth (Little) and mentor (Big) meet in the community 2-4 times per month for a minimum of 4 hours and spend time exploring activities they already enjoy and trying some new ones.

Provides support for individuals mourning the loss of a loved one. Services include bereavement counseling, social workers support, grief support groups, educational programs, and memorial gatherings.

Provides education and consumer assistance designed to facilitate enrollment of county residents in the Illinois Health Insurance Marketplace through the In-Person Counseling Program.

Access to health insurance through the Illinois Health Insurance Marketplace is one of the many changes in the health care and health insurance fields made possible by the Affordable Care Act (ACA). People in need of assistance due to language barriers, technology disadvantages, or a lack of understanding of health insurance can arrange to meet an In-Person Counselor to assist them.

Provides assistance with basic household tasks such as cleaning, laundry, meal preparation, essential shopping, and other light work needed to maintain the home.

Locally administered welfare program which provides monthly financial assistance to persons who do not have adequate income or resources to provide for their own basic needs. To qualify, the individual must meet certain financial and residential criteria, and not be eligible for any other state or federal assistance programs.

Provides the city government departments and other city information.

College scholarships for area students.

Offers help to first and second-time parents managing the demands of caring for a child during the first three years of life. Family-support workers visit the home to encourage new parents by building on their strengths, emphasizing the joys of parenting and easing concerns with education and hands-on assistance. Services can start before the baby is born with prenatal home visits by a doula.

Provides short-term respite care services for individuals with severe intellectual disabilities.

Provides energy assistance for eligible low income families in which a benefit is paid directly to the utility companies on behalf of eligible households, or directly to renters if the utility costs are included in their rent.

Some applicants may qualify for the Percentage of Income Payment Plan (PIPP), where an eligible client pays a percentage of their income, receives a monthly benefit towards their utility bill, and receives a reduction in overdue payments for every on-time payment they make by the bill due date. Contact for more information.

If the homeowner's furnace is not working or is dangerous or emitting carbon monoxide into the household, LIHEAP may be able to provide a furnace repair or replacement. Contact for more information.

When funds are available, one-time financial assistance is available for emergency situations for medications, housing, food, utilities, etc.