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Helps increase access to education and employment, among other supports. Services include:
- Seeking expungements and sealing criminal records, restoring driver’s licenses, and removing other barriers to employment, education and housing.
- SNAP and TANF denials, calculations, overpayments and sanctions.
- Special education, school discipline, and school enrollment issues.
- Community Care Program and Home Services Program issues.
- Tax disputes with IRS, including innocent spouse relief, identity theft, and collections.
Caregiver services are available to informal or family caregivers of persons over the age of 60 or to grandparents raising grandchildren.
Services can include respite care (services that give caregivers a rest), home modification, assistive devices, transportation, and financial assistance.
Provides mental health and psychiatry services to those in need. Services include counseling, medication management, and mental health case management.
Offers "Norman Services" to support families with children at risk of being placed in DCFS care or unable to return home due to unmet basic needs such as food, shelter, clothing, or other essential items. These services aim to prevent child removal or facilitate reunification by addressing critical living circumstances.
Eligible families may receive assistance through Public Aid/TANF and other cash grants, the Housing Advocacy Program (HAP) to secure permanent housing, and the Emergency Cash Assistance Program for immediate basic needs.
Additionally, the services include support for guardianship-related matters, providing guidance and resources for individuals navigating the appointment or opposition of guardianship arrangements for children or adolescents.
Offers fans to anyone in need. Limit of one per household.
Program services include rental assistance up to HUD Fair Market Rent allowance and case management. Can remain on program as long as eligibility requirements are met.
Homeless Case Manager Counties and Contact Information:
Lyn Carlen - Housing Coordinator 217-923-3113 ext. 274, cell 217-208-9175
Courtney Arnold - Cumberland and Edgar County Case Manager 217-921-5505 ext. 276; cell 217-549-1152
Alexa Nunez - Coles County Case Manager 217-961-0831 ext. 405, cell 217-549-1081
Honey Arnold - Coles and Douglas County Case Manager 217-961-0831 ext. 602, cell 217-549-2463
Greg Ridenhour - Coles County Case Manager 217-500-3120 ext. 585, cell 217-549-4122
Romana Rodriquez - Crawford, Lawrence, and Richland Counties Case Manager 618-395-5505 ext. 264, cell 217-508-8070
Offers full range of general and preventative dental care. Except for dentures and partials which are not routinely offered. May also offer dental surgeries for children who qualify.
Provides a support group for individuals recovering from addictions.
Offers fresh foods such as fruits and vegetables to those in need. When available, dairy, deli, milk, eggs, yogurt, fresh fruit, and vegetables are also distributed.
Provides non-medical, in-home assistance with daily living activities. Also offers a list of private pay individuals that have had a background check who will also assist with these activities.
Activities include:
- Bathing, dressing, grooming, and eating
- Shopping needs, errands, and medical appointments within the county
- Housework, laundry, and preparing meals
Maintains official vital records (birth, death, marriage applications and records), property taxes (maintains property tax information), election authority, and county board.
Provides practical information for anyone to access in the areas served. Education services include agriculture, horticulture, family and consumer economics, nutrition and wellness, and youth development. The website has information about different programming options available.
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