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Provides training, support, and supervises community volunteers to advocate for abused and neglected children in the Franklin County Juvenile Abuse and Neglect Court. A visitation center is also available for children to have a safe, secure place to visit their parents, siblings, and relatives.

Provides a community institution for families dealing with child abuse, domestic abuse, and elder abuse. Services include education and prevention, contributes to the improvement of the legal system and the administration of justice.

Offers pre-packed groceries brought out to the guests car.

Offers developmental screenings in all areas of development and specialized treatment for infants and young children. Also offers relationship-based treatment with the parent/caretaker and child.

Provides culturally-appropriate, multilingual services to survivors of gender violence with a primary focus on immigrant, refugee, and marginalized communities. Services include 24-hour hotline, text line, and email, emergency 24-hour safe shelter for survivors, counseling, support groups, economic empowerment, parenting, conflict management, communication training, and supervised child visitation and safe exchange center for children to visit with their court-mandated, non-custodial parent under supervision by specially trained staff and volunteers.

Provides a variety of family health services including:

- WIC

- APORS (Adverse Pregnancy Outcome Recording System)

- Breastfeeding Peer Counseling

- Family Case Management

- HealthWorks

Offers a free and confidential crisis line for veterans. Can also help with local suicide prevention coordinators, who can connect veterans to ongoing counseling and services in their area.

Offers dental services include dental exams, x-rays, cleanings, filling, extractions, dentures, and crowns.

Offers vaccines and information for individuals in need to answer questions, or misinformation about certain vaccines. Services include flu vaccines, COVID-19 vaccines, and other vaccines may be offered under this program. 

Provides free income tax return preparation for taxpayers earning up to $67,000 annually. Helps working families take advantage of all eligible tax credits, including the Earned Income Tax Credit (EITC), Child Tax Credit (CTC) and education credits. Volunteers from the community help prepare basic, current-year tax returns for eligible taxpayers.

Tax preparation is offered primarily in-person by appointment, with an option for walk-in services at the Martin Luther King Community Center (Rock Island).

**Appointments for in-person filing are made online only, beginning January 20, 2026.**

To schedule an appointment (online only), visit the website. (www.unitedwayqc.org/programs/tax-assistance)

Appointments are available from February 2nd, 2026, through April 13th. (Hours vary by location)

Walk-in services at the MLK Center are available from February 3rd, 2026, through April 4th (appointments cannot be made for this location). Hours are Tue-Thu 5 pm-8 pm, Sat 9 am-12 pm.

Provides door-to-door rides for seniors to go to the senior center, club meetings and socializing, grocery shopping, hair salon, errands, medical tests/treatments, and doctor visits.

Provides nutritious foods, nutrition education, breastfeeding education and support, healthcare and community referral programs.

Offers free distribution of men's, women's, and children's clothing. Can visit monthly.

Provides voluntary home visiting services that offers family support and coaching for expectant parents and parents of young children ages birth to 3. The program provides guidance about child development, child safety, practical parenting skills, and family bonding. Provides regular visits based on the family's needs, preferences, and schedules. Visits may be in-person or virtual.

Offers to protect the health and welfare of residents through the identification of potential communicable disease problems and to control the spread of infectious disease within the county. Offers investigation and follow up on communicable diseases, and an immunization program. 

Counseling services addressing a range of issues, including:

-- Anger management.

-- Anxiety.

-- Child therapy.

-- Addiction.

-- Couples therapy.

-- Eating disorders.

-- Grief or bereavement.

-- Stress.

-- Suicide.

-- Etc.

Provides therapists and medical providers offering mental and behavioral health services to children, teens, and adults. Therapists work one-on-one with clients to evaluate and address issues such as depression, addiction, generalized anxiety disorder, or other behavioral disorders through counseling sessions. Nurse practitioners and psychiatrists can prescribe and monitor medications and provide therapy.

Offers emergency, overnight shelter to men experiencing homelessness. Facility has 22 bunk beds, showers, laundry service, meals, and chapel services.

Provides a nutrition and wellness program that offers information and guidance on canning, freezing, and drying food for preservation, healthy foods webinar series, feeding baby - from cradle to table, and the Food Service Sanitation Managers Certification.

Provides pre-purchase home buyer classes and counseling help clients decide whether homeownership is the best decision for them. These classes and counseling may also qualify clients for substantial down payment assistance programs.

Foreclosure avoidance and default intervention counseling is designed to help with whatever options there may be to save clients' homes, or get caught up on payments.

Reverse Mortgage Counseling is available for seniors desiring to stay in their homes by using their equity to produce lump sums for current needs, annuity payments and lines of credit for ongoing needs.

RSVP volunteers serve in a diverse range of nonprofit organizations, public agencies, and faith-based groups. Volunteers perform a variety of valuable services such as mentor at-risk youth, organize neighborhood watch programs, teach English to immigrants, and lend their business skills to community groups to provide critical social services.

Other volunteer opportunities are available at Senior Services Associates, including Elgin & South Elgin Neighbor to Neighbor Program, Long-Term Care Volunteer Ombudsman Program, Senior Companion Program, Senior Home Repair Assistance Program, Senior Medicare Patrol Projects, and the Transportation Program.