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Prepares for a prompt and effective response to a variety of public health emergencies. By working with community partners, the Department can respond to natural or manmade events.

Residents are served by, refining and practicing emergency plans, educating the community, conducting trainings for staff and volunteers, and preparing plans for dispensing preventative medication (if needed) in a public health disaster.

Provides for registration of all dogs and cats, microchipping, and rabies control. Also offers a low-cost spay/neuter program.

Provides vaccinations and information regarding vaccines.

Offers "Norman Services" to support families with children at risk of being placed in DCFS care or unable to return home due to unmet basic needs such as food, shelter, clothing, or other essential items. These services aim to prevent child removal or facilitate reunification by addressing critical living circumstances.

Eligible families may receive assistance through Public Aid/TANF and other cash grants, the Housing Advocacy Program (HAP) to secure permanent housing, and the Emergency Cash Assistance Program for immediate basic needs.

Additionally, the services include support for guardianship-related matters, providing guidance and resources for individuals navigating the appointment or opposition of guardianship arrangements for children or adolescents.

Provides energy assistance for eligible low income families in which a benefit is paid directly to the utility companies on behalf of eligible households, or directly to renters if the utility costs are included in their rent.

Some applicants may qualify for the Percentage of Income Payment Plan (PIPP), where an eligible client pays a percentage of their income, receives a monthly benefit towards their utility bill, and receives a reduction in overdue payments for every on-time payment they make by the bill due date. Contact for more information.

If the homeowner's furnace is not working or is dangerous or emitting carbon monoxide into the household, LIHEAP may be able to provide a furnace repair or replacement. Contact for more information.

Food pantry.

(The pantry entrance is south and east of Von Maur.)

Provides a 24-hour crisis response and intervention program for youth ages 11-17. The CCBYS team talks with youth and their families to understand the challenges at home. They work quickly to make sure everyone is safe and then make a plan to support the whole family. CCBYS can help with youth in crisis, youth at risk of involvement with DCFS, and youth at risk of involvement in the juvenile justice system. Call for youth who are locked out and their parents will not allow them to return, a youth beyond the control of their parents and in immediate physical danger, a run-away, or a homeless youth without their parents.

For Police Officers, Schools, Hospitals, and Families: When a young person is in crisis, immediate help is crucial. Contact the CCBYS team for rapid response and comprehensive support.

Works to help Veterans on their recovery journey through outpatient and inpatient services. The residential facility helps Veterans deal with substance abuse, homelessness, mental health, and unemployment through its 24-hour therapeutic and educational programs.

Provides counseling services for both individual treatment and group work. It can be focused on a specific issue or focused on broader patterns of thinking and behavior. Both require an individual to learn new, healthier ways to think and interact.

Online counseling option also available. An online session is conducted the same as an in-person session, with the exception of never having to leave the home or office. The format is face-to-face, in real time, over a computer.