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Provides immediate assistance through a domestic violence hotline available via telephone, email, chat, or text, offering safety planning, short-term emotional support, legal information, advocacy, and referrals for medical treatment or shelter. Offers domestic violence education and ongoing counseling for adults, as well as assessment and counseling for children impacted by domestic violence in a safe and nurturing environment.

Additionally, provides parenting skills classes to help parents address child-rearing challenges, improve communication, and foster positive relationships with their children through guided techniques and participatory workshops.

Reimburses for funeral and burial expenses when a person's resources and all other sources of payment are less than the DHS standard payment rates. The maximum amount that DHS will pay is $1370 for a funeral and $686 for a cremation/burial.

Provides substance use treatment services to those working through an addiction. Services include an Intensive Outpatient Program which consists of group counseling for individuals who abuse or are dependent on alcohol or drugs, as well as individuals who have both substance abuse and mental health issues. These groups are segregated by age.

Also provides Medication Assisted Treatment (MAT) which is an evidence-based treatment method using FDA-approved medications alongside behavioral therapies for clients struggling with addiction.

Provides free income tax return preparation for taxpayers earning up to $67,000 annually. Helps working families take advantage of all eligible tax credits, including the Earned Income Tax Credit (EITC), Child Tax Credit (CTC) and education credits. Volunteers from the community help prepare basic, current-year tax returns for eligible taxpayers.

Tax preparation is offered primarily in-person by appointment, with an option for walk-in services at the Martin Luther King Community Center (Rock Island).

**Appointments for in-person filing are made online only, beginning January 20, 2026.**

To schedule an appointment (online only), visit the website. (www.unitedwayqc.org/programs/tax-assistance)

Appointments are available from February 2nd, 2026, through April 13th. (Hours vary by location)

Walk-in services at the MLK Center are available from February 3rd, 2026, through April 4th (appointments cannot be made for this location). Hours are Tue-Thu 5 pm-8 pm, Sat 9 am-12 pm.

Rochelle Community Hospital services include:

- Emergency care.

- Diagnostic imaging.

- Home health resources.

- Rehabilitation services.

- Occupational health.

- Inpatient and outpatient surgery.

- Outpatient services.

- Pain management.

- Diabetic self-management.

After school program for children and youth. Includes a daily snack and lunch.

Offers in-person outpatient partial hospitalization programs (PHP) for adults, for treatment of substance use disorders.

The length of the program is individualized to a person’s specific needs. Individuals typically meet about 20 to 24 hours per week (four to five hours per day) in a structured setting for a few weeks.

Group counseling allows for connection and opportunities to develop healthy coping strategies and learn from others navigating similar challenges.

Provides in-person and virtual tax assistance to anyone free of charge with a special focus on taxpayers who are over 50 or have low-to-moderate income for the 2026 tax season. Free, year-round tax assistance is also available on the Internet. Taxpayers can post tax questions to online tax assistors by visiting the website.

2025 registration ended 11/14/2025.

Partners with Toys For Tots and Midwest Food Bank to provide toys and a Christmas food box for families/individuals in need.

LIHEAP (low income home energy assistance program) provides assistance with a utility bill. Applications are accepted November 1 – August 15; for elderly or disabled individuals applications are accepted starting October 1. Income must fall within 200% of poverty guideline. Call for an appointment. A letter has been sent to those who may be eligible for early application in August or September.

Some applicants may qualify for the Percentage of Income Payment Plan (PIPP), where an eligible client pays a percentage of their income, receives a monthly benefit towards their utility bill, and receives a reduction in overdue payments for every on-time payment they make by the bill due date. Contact for more information.

If the homeowner's furnace is not working or is dangerous or emitting carbon monoxide into the household, LIHEAP may be able to provide a furnace repair or replacement. Contact for more information.

**This program is not designed to pay a household's total energy costs. The program will provide supplemental assistance based on several factors. This is a one-time payment to your energy provider.

Provides prevention activities and training to help build effective prevention efforts in the community.

School Based Prevention Programs, Kindergarten through 12th Grade, Body safety lessons are intended to teach valuable safety skills, in an age-appropriate format and fulfill the Erin's Law mandate.

College preventionists are available to speak at college campuses - at club meetings, events, and during lectures.

Student Advisory Committee a student-led group that is committed to ending sexual violence and changing social norms within high schools. The committee is composed of students from different high school across the county who meet and plan social events for their peers to raise awareness about sexual harm. Committees are active in both Kankakee and Iroquois counties.

Training for Educators, Body Safety Training Provides training for educators who work with children from grades PreK to 3rd grade. Training will help fulfill the Erin's Law mandate. Participants learn tips and tr

Responsible for protecting the federal judicial process; conducting fugitive investigations; managing and selling assets seized and forfeited by federal law enforcement agencies nationwide; safe and secure confinement, care, and transportation of federal prisoners; and operation of the federal Witness Security Program.

Care Coordinators serve as expert resources in evaluating the needs of the elderly, recommending services, and working with seniors in an ongoing relationship.

Once abilities have been determined, the care coordinators work in collaboration with the senior to develop a care plan. The care plan represents the best combination of services available to meet the needs of elderly clients.

Designed to reintegrate individuals back into the community from a nursing facility setting. Services include locating and securing affordable housing, financial assistance with the first month's rent and security deposit, acquiring household items and assistive equipment, home remodeling for safe independent living, independent living skills training, referrals to personal assistant services, case management, and advocacy and peer support.

Provides GED classes for parents with children birth through 3 or who are pregnant. Provides a parenting class and a high level of child-care for children while the parent attends academic classes. Visits the library together regularly and provides opportunities for parents and children to learn together. Wraparound services include, transportation, Case Management, parent education, and home visits.

Provides behavioral health crisis services including:

• Intervention
• De-escalation
• Stabilization
• Referrals or linkage to additional resources

Provides programs for youth that promote health, social, educational, cultural, leadership and character development.  Youth served are identified as at-risk based on assessments completed that identify such factors as economic level, family status, neighborhood location, and academic progress.

Offers preschool, day care, and after school programming.

Helps low-income seniors ages 65 and older or individuals with disabilities apply for reduced-price car registration and free city bus passes through the Illinois Department on Aging Benefit Access program (previously known as the Circuit Breaker program).

Helps with the online benefits application and with the required proof of income submission.

Provides a thrift shop where items such as clothes, toys, books, and other items can be purchased at a minimal cost for those in need or donated.

Offers a food pantry to the Cissna Park Community Unit School District #6 community.

Provides education and consumer assistance designed to facilitate enrollment of county residents in the Illinois Health Insurance Marketplace through the In-Person Counseling Program.

Access to health insurance through the Illinois Health Insurance Marketplace is one of the many changes in the health care and health insurance fields made possible by the Affordable Care Act (ACA). People in need of assistance due to language barriers, technology disadvantages, or a lack of understanding of health insurance can arrange to meet an In-Person Counselor to assist them.